FAQs
What is your cancellation policy?
In the event of cancellation by the hirer more than 7 days prior to delivery date, 20% cancellation fee applies. Should a deposit have been made, the deposit will be transferred as a cancellation fee. Cancellation within 7 days of the anticipated delivery date will result in a 100% of the total order amount cancellation fee. (7 days fall within weekdays only, weekends not included). Cancellation or postponing your event due to weather or unforeseen circumstances may allow a change in the event date, should notice be received within 72 hours of the anticipated devilry date, subject to availability & equipment availability. By changing your event date you are acknowledging and understanding a 50% fee of the total invoice will be charged. This charge will cover the packing, preparation & labour of your equipment for the original event date. If the original order has been postponed while we are onsite, we have the right to charge 100% of your invoice total for the new event date. Should the hirer choose to terminate the hire earlier than stipulated, no refund or credit will be issued.
What areas do you service?
We service all of southern highlands in FAQ. We deliver to all areas, until the freight charges outweigh the hire charges. We then have the option of customer collect & return on some items.
Can someone else collect my equipment for me on my behalf?
Someone else can come and collect your equipment for you. Please let us know beforehand and ensure they have all of the information they need for the pickup. They will need to provide their drivers licence on arrival.
What payment methods can I use?
We have three payment options. These include bank transfer, cash payment or credit card payment over the phone. (Credit card payment will incur a fee based on what card you use).
What happens if equipment gets damaged or lost?
The hirer shall be responsible for any losses or damages made to the equipment hired including packaging, in which they were supplied in, except damages caused by reasonable wear & tear.
Do you offer site meetings?
We offer site meetings to clients who request them, based on our weekly schedule. This is mostly done to measure up for marquees, flooring etc. If we believe a site meeting is not completely necessary we will advise otherwise.
Do all your marquees have walls?
White walls are included in the price of a marquee, however clear walls will incur a charge. If you chose to leave some/all walls off the price of the marquee will not change.
When typically is delivery & pickup scheduled?
Depending on the event, delivery is generally scheduled the day before the event unless requested otherwise. Pickup in generally the day after the event unless requested otherwise If the event is on a weekend, delivery is usually on the Thursday or Friday before and pick up the Monday or Tuesday after. Delivery & Pickup dates are subject to change slightly in some circumstances. We would keep you informed, but please allow for this.
What is the standard hire duration?
We hire our equipment per event/weekly hire. We do not charge per day.
How can I get a quote?
You can get a quote by filling out the Contact Us section on our website. Alternatively you can email us directly at sales@bettereventhire.com.au or feel free to give us a call on +61 24863 5074 When requesting a quote please include as much detail about your event as possible including event date, location, quantities of each item and your contact details.
Do you set up all of the equipment?
All quotes include setup of Marquee, Flooring & Lighting. Unless otherwise stated set-up of equipment is not included in the charges. This service can be requested and quoted upon request.
What is the equipment returns policy?
Glassware, crockery & cutlery must be returned clean and re-boxed to avoid a cleaning fee. Cushions supplied with Tiffany Chairs must be packed in bags to avoid labour fee. Tiffany Chairs must be stacked (6 high) ready for collection. All equipment supplied must be packed ready for collection and returned in the condition received to avoid additional fees which will be charged at a minimum of $200.00 (labour fee) to the credit card supplied. Including but not limited to damage goods will be charged to the credit card supplied.
On delivery day, what preparation do I need to make to my yard?
Your yard must be clean and ready for us to install your equipment. This includes clotheslines & trampolines. If a trampoline needs to be moved a $40.00 fee will be charged and if a clothesline needs to be moved a $120.00 fee will be charged. The area must also be cleared of all dog/cat droppings, as we will not clean this for you. Our crew will not begin work if it is not clean & a $30.00 fee per hour & per crew will be charged.
What is your cancellation policy?
In the event of cancellation by the hirer more than 7 days prior to delivery date, 20% cancellation fee applies. Should a deposit have been made, the deposit will be transferred as a cancellation fee. Cancellation within 7 days of the anticipated delivery date will result in a 100% of the total order amount cancellation fee. (7 days fall within weekdays only, weekends not included). Cancellation or postponing your event due to weather or unforeseen circumstances may allow a change in the event date, should notice be received within 72 hours of the anticipated devilry date, subject to availability & equipment availability. By changing your event date you are acknowledging and understanding a 50% fee of the total invoice will be charged. This charge will cover the packing, preparation & labour of your equipment for the original event date. If the original order has been postponed while we are onsite, we have the right to charge 100% of your invoice total for the new event date. Should the hirer choose to terminate the hire earlier than stipulated, no refund or credit will be issued.
What areas do you service?
We service all of southern highlands in FAQ. We deliver to all areas, until the freight charges outweigh the hire charges. We then have the option of customer collect & return on some items.
Can someone else collect my equipment for me on my behalf?
Someone else can come and collect your equipment for you. Please let us know beforehand and ensure they have all of the information they need for the pickup. They will need to provide their drivers licence on arrival.
What payment methods can I use?
We have three payment options. These include bank transfer, cash payment or credit card payment over the phone. (Credit card payment will incur a fee based on what card you use).
What happens if equipment gets damaged or lost?
The hirer shall be responsible for any losses or damages made to the equipment hired including packaging, in which they were supplied in, except damages caused by reasonable wear & tear.
Do you offer site meetings?
We offer site meetings to clients who request them, based on our weekly schedule. This is mostly done to measure up for marquees, flooring etc. If we believe a site meeting is not completely necessary we will advise otherwise.
Do all your marquees have walls?
White walls are included in the price of a marquee, however clear walls will incur a charge. If you chose to leave some/all walls off the price of the marquee will not change.
When typically is delivery & pickup scheduled?
Depending on the event, delivery is generally scheduled the day before the event unless requested otherwise. Pickup in generally the day after the event unless requested otherwise If the event is on a weekend, delivery is usually on the Thursday or Friday before and pick up the Monday or Tuesday after. Delivery & Pickup dates are subject to change slightly in some circumstances. We would keep you informed, but please allow for this.
What is the standard hire duration?
We hire our equipment per event/weekly hire. We do not charge per day.
How can I get a quote?
You can get a quote by filling out the Contact Us section on our website. Alternatively you can email us directly at sales@bettereventhire.com.au or feel free to give us a call on +61 24863 5074 When requesting a quote please include as much detail about your event as possible including event date, location, quantities of each item and your contact details.
Do you set up all of the equipment?
All quotes include setup of Marquee, Flooring & Lighting. Unless otherwise stated set-up of equipment is not included in the charges. This service can be requested and quoted upon request.
What is the equipment returns policy?
Glassware, crockery & cutlery must be returned clean and re-boxed to avoid a cleaning fee. Cushions supplied with Tiffany Chairs must be packed in bags to avoid labour fee. Tiffany Chairs must be stacked (6 high) ready for collection. All equipment supplied must be packed ready for collection and returned in the condition received to avoid additional fees which will be charged at a minimum of $200.00 (labour fee) to the credit card supplied. Including but not limited to damage goods will be charged to the credit card supplied.
On delivery day, what preparation do I need to make to my yard?
Your yard must be clean and ready for us to install your equipment. This includes clotheslines & trampolines. If a trampoline needs to be moved a $40.00 fee will be charged and if a clothesline needs to be moved a $120.00 fee will be charged. The area must also be cleared of all dog/cat droppings, as we will not clean this for you. Our crew will not begin work if it is not clean & a $30.00 fee per hour & per crew will be charged.
Questions? Comments? Reach out to us anytime.